Welcome to Neraya Foods. By purchasing our products or using our website (www.nerayastore.com), you agree to the following terms and conditions. Please read them carefully.

1. General

  • Neraya Foods is owned and operated by JJK Enterprises, Palani, Tamil Nadu.
  • By accessing or purchasing from us, you agree to comply with these Terms & Conditions.
  • We reserve the right to update, modify, or change these terms at any time.

2. Products

  • All our products (laddoos, health mixes, malts, sweets, etc.) are prepared using natural ingredients.
  • We do not use artificial colors, flavors, or preservatives unless specifically mentioned.
  • Product images shown on the website/social media are for representation only; actual products may vary slightly in appearance.

3. Orders & Payment

  • Orders can be placed through our website, phone, or authorized resellers.
  • Payments must be made in full at the time of order. We accept UPI, bank transfers, and other online payment methods.
  • All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes, unless mentioned otherwise.

4. Shipping & Delivery

  • Orders are shipped within 2–5 business days after confirmation.
  • Delivery timelines may vary depending on location and courier partners.
  • Neraya Foods is not responsible for delays caused by courier services, strikes, natural calamities, or other unforeseen circumstances.

5. Returns & Refunds

  • Due to the perishable nature of our products, we do not accept returns once the order is delivered.
  • Refunds or replacements will be provided only if:
    • The product is damaged in transit.
    • The wrong item was delivered.
  • Customers must notify us within 24 hours of delivery with proof (photos) to claim a refund/replacement.

6. Allergies & Health Disclaimer

  • Our products may contain or be processed in facilities handling nuts, sesame, dairy, or gluten.
  • Customers are advised to check the ingredient list before consumption.
  • Neraya Foods is not responsible for any health issues arising due to individual allergies or medical conditions.

7. Bulk & Custom Orders

  • Special terms may apply for bulk, gifting, or white-label orders.
  • Payment and delivery schedules for bulk orders will be confirmed separately.

8. Intellectual Property

  • All content, images, and branding (including the Neraya logo) are the property of Neraya Foods.
  • Unauthorized use, reproduction, or modification is prohibited.

9. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes will be subject to the jurisdiction of courts in Palani, Tamil Nadu.

10. Contact Us

For any queries, please reach us at:

  • JJK Enterprises, Balasamuthiram, Palani, Tamil Nadu – 624610
  • +91 8220541122
  • www.nerayastore.com